Assistant Manager

Role Summary

Assistant Manager responsible for supervising all donor-related activities within the plasma collection center, including production, regulatory compliance, and human resources management. Coordinates day-to-day center activities to support company goals, oversees training plan and SOPs, and fosters teamwork and mutual respect among staff. Maintains donor satisfaction and a safe, healthy, and friendly environment for donors and staff. Primarily works in production areas to identify production, staffing, quality, and personnel issues.

Responsibilities

• Monitors donor flow to ensure donors move through the center at the expected pace, adjusting as necessary and seeking workflow improvements.
• Provides routine feedback to supervisor via one-on-one communication, updates, action reports, and other management reports; informs supervisor of critical issues promptly.
• Assists the Center Director in monitoring production and expenses against the budget.
• Ensures medical supplies and resources are used as intended by monitoring inventory against usage; ensures supplies for daily operations are always available.
• Directly oversees donor satisfaction daily and minimizes unnecessary annoyances or delays.
• Participates in center internal audits and assists with corrective actions as needed.
• Performs responsibilities associated with unsuitable units and donors as needed.
• Ensures staff are trained and competent per the center training plan and are available to support safe donation activity.
• Monitors staff performance against standards and provides immediate correction as needed.
• Manages absences and attendance events and work task schedules.
• Provides input into annual evaluations.
• Works with QAS/designee on monitoring errors, developing corrective actions, and ensuring regulatory, cGMP, and customer requirements are met.

Qualifications

• Four (4) years of experience in the medical field with two (2) years of supervisory experience preferred.

Education

• College degree in business administration or biological sciences program preferred or equivalent experience.

Skills

• Ability to effectively manage staff and handle multiple priorities and tight deadlines.
• Understanding of concepts, requirements, and accounting issues for all business areas.
• Ability to follow cGMPs and procedures with great attention to detail.
• Ability to train and motivate employees at all levels; knowledge of Federal and State regulations including OSHA and CUA.
• Ability to understand and interpret government regulations and customer specifications.
• Ability to evaluate and interpret regulations and implement appropriate procedural changes.
• Ability to work in a high-pressure, deadline-driven environment.

Additional Requirements

• Compliance with FDA regulations and company policies governing sales and marketing activities, completion of required compliance training, accurate documentation of sales interactions, and adherence to data privacy regulations.
• Participation in compliance reviews, prompt reporting of potential issues, and ongoing education to stay updated on relevant FDA regulations.