Assistant Manager

Role Summary

Supervises all donor-related activities within the plasma collection center, including production, regulatory compliance, and human resources management. Coordinates day-to-day center activities to support company goals and oversees training plan and SOP execution. Fosters teamwork and mutual respect, and communicates issues to the Center Director. The role emphasizes donor safety and satisfaction and spends approximately 85% of time in production areas; it is not an administrative position but serves as a bridge between daily operations and the Center Director.

Responsibilities

• Monitors donor flow to maintain expected center throughput, adjusts as needed, and identifies workflow improvements and efficiencies.
• Provides routine feedback to supervisor through one-on-one communication, updates, action reports, and other management reports. Informs supervisor of critical issues promptly.
• Assists the Center Director in monitoring production and expenses against the budget.
• Ensures medical supplies and other resources are used as intended by routinely monitoring inventory against usage.
• Ensures supplies for daily operations are always available.
• Directly oversees donor satisfaction on a day-to-day basis and works to minimize unnecessary delays.
• Participates in center internal audits and assists with corrective actions as needed.
• Performs responsibilities associated with unsuitable units and donors as required.
• Supervisory duties: ensures staff are trained and competent, monitors performance, manages absences and scheduling, provides input into annual evaluations, and collaborates with QAS/designee to monitor errors and implement corrective actions to meet regulatory, cGMP, and customer requirements.

Qualifications

• Ability to effectively manage staff, handle multiple priorities and tight deadlines, and understand concepts across business areas.
• Follow cGMPs and procedures with great attention to detail.
• Train and motivate employees at all levels within an organization.
• Knowledge of Federal and State regulations including OSHA and CUA; ability to understand and interpret government regulations and customer specifications; evaluate and interpret regulations and recognize the need for changes relative to procedures.
• Ability to work in a high-pressure, deadline-driven environment.
• Experience: Four (4) years in the medical field with two (2) years of supervisory experience preferred.

Skills

• Leadership and people management
• Regulatory compliance and quality assurance
• Training and development
• Effective communication and teamwork
• Problem solving and process improvement

Education

• College degree in business administration or biological sciences program preferred, or equivalent experience.