Assistant Manager

Role Summary

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Responsibilities

• Monitors donor flow to ensure donors are moving through the center at the expected pace, adjusting as necessary, and seeking ways to improve workflow and identify efficiencies.
• Provides routine feedback to supervisor through one-on-one communication, telephone updates, action reports and other management reports. Informs supervisor of critical issues right away.
• Assists the Center Director in monitoring production and expenses against the budget.
• Ensures medical supplies and other company resources are used as intended by routinely monitoring inventory against usage.
• Ensures supplies for daily operations are always available.
• Directly oversees donor satisfaction on a day-to-day basis and works to limit all unnecessary annoyances or delays.
• Participates in all center internal audits and assists with the implementation and development of any necessary corrective actions.
• Performs responsibilities associated with the unsuitable units and donors as needed.
• Ensures staff are trained and competent in accordance with the center training plan and available to support safe donation activity.
• Monitors staff performance against existing standards and provides immediate correction to staff as needed.
• Manages any necessary absences and/or attendance events and work task schedules.
• Provides input into annual evaluations.
• Works directly with QAS/designee regarding the monitoring of errors, developing and implementing corrective actions, and ensuring the center meets regulatory, cGMP, and customer requirements at all times.

Qualifications

• Four (4) years of experience in the medical field with two (2) years of supervisory experience preferred.

Education

• College degree in business administration or biological sciences program preferred or equivalent experience.

Skills

• Ability to effectively manage staff. Ability to handle multiple priorities and tight deadlines. Understand concepts, requirements, and accounting issues for all business areas
• Ability to follow the cGMP‚Äôs and procedures with great attention to detail
• Ability to train and motivate employees at all levels within an organization
• Knowledge of all Federal and State regulations including OSHA and CUA
• Ability to understand and interpret government regulations and customer specifications
• Able to evaluate and interpret regulations and recognize the need for appropriate changes relative to procedures
• Able to work in high-pressure, deadline-driven environment

Additional Requirements

• The minimum compliance expectation for this role entails strict adherence to FDA regulations and company policies governing sales and marketing activities. This includes completion of required compliance training, accurate documentation of sales interactions, and adherence to data privacy regulations. Additionally, the role requires proactive participation in compliance reviews, prompt reporting of any potential issues, and ongoing education to stay updated on relevant FDA regulations.