Application Support Specialist (Custom Apps & Site Support)

Role: Application Support Specialist focusing on internal and external-facing business applications supporting patient and healthcare provider operations. Responsibilities include triaging, investigating, and resolving application incidents, defects, and service requests; developing deep functional expertise; collaborating with stakeholders, development teams, and vendors; supporting testing, deployment, and operational readiness; and providing user guidance, training, and documentation. Additional support involves broader application portfolio management, troubleshooting, and coordinating escalations; and limited operational support for site-level technology needs at Portsmouth, NH, including workplace and conference room technology. Requirements: Bachelor’s degree in Information Systems, Computer Science, or relevant experience; 3–5 years supporting enterprise applications; experience with healthcare or regulated industries preferred; strong troubleshooting, incident management, and communication skills; and ability to build stakeholder relationships. High-value: enterprise and custom applications supporting healthcare operations, incident escalation, troubleshooting, and operational support within a regulated, biotech, or medical device context. Work setup: full-time, hybrid in Portsmouth, NH, with some emergency response and light physical tech support; reporting to Head of Global IT Support Services.