Analyst, Workday

Role Summary

The Workday Analyst is responsible for the configuration, maintenance, and optimization of the organization’s Workday system. This role works to ensure system stability, data integrity, and end user support, as well as seeks to enhance processes that support key HR functions.

Responsibilities

• Develop, maintain, and support the Workday system, which includes core HCM, Advanced Compensation, Talent, and Absence.
• Configure and implement system changes, including business process design, to achieve optimized functionality and streamlined processes.
• Provide day-to-day system support, including troubleshooting data and system issues, recommending solutions that address root cause, and implementing enhancements and fixes within the context of approved methods.
• Design and deliver custom reports, dashboards, and analytics using Workday reporting tools. Support ad-hoc reporting requests to support business decisions.
• Ensure data accuracy and quality through monitoring, audits, and exception reporting.
• Work closely with HR Team to understand business processes, goals and gaps; provide suggestions, reports, and/or solutions that leverage Workday, while considering downstream impact.
• Support the deployment of system updates and releases, including a focus on thorough testing.
• Provide end-user support, including ticket management via team mailbox.
• Serve as a subject matter expert (SME) for Workday and related HRIS functionalities.
• Participate in the change management and go live support processes.
• Create, edit and adhere to Standard Operating Procedures (SOPs), process improvements, and standardization of templates.
• Performs ad-hoc and cross-functional duties and/or projects as assigned to support business needs and provide developmental opportunities.

Qualifications

• Required: High school diploma or equivalent
• Preferred: Bachelor’s degree in Computer Science or equivalent field
• Required: 5+ years’ progressive Workday experience in a corporate environment including troubleshooting issues, configuration, testing, and implementing optimizations
• Required: 5+ years’ experience developing Workday custom reports and complex calculated fields
• Required: Strong experience with Workday administrative functions including tenant configuration, data loads, and maintenance
• Preferred: Experience with at least one full implementation of Workday, with demonstrated Workday technical and integrations experience

Skills

• Strong communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels
• Ability to prioritize tasks and manage multiple projects simultaneously to meet deadlines
• Demonstrated experience working in a fast-paced environment
• Enthusiastic about solving complex system and process issues
• Requires technical and analytical skills and knowledge of business processes and methodologies
• Excellent attention to detail and accuracy in data management
• Ability to maintain confidentiality and handle sensitive HR information with integrity

Education

• High school diploma or equivalent required
• Bachelor’s degree in Computer Science or equivalent field preferred

Additional Requirements

• This position works on site or remotely depending on the candidate’s geographic location.
• Regular work schedule is Monday – Friday, within standard business hours, Pacific Standard Time (PST). Flexibility is available with manager approval.