Analyst Customer Support - STA - Indianola, PA

Role: Customer Support Analyst for Bayer’s Radiology Consumables division, providing remote and in-person post-sale support to ensure high customer satisfaction and operational efficiency. Responsibilities: manage order processing, address technical and non-technical inquiries, coordinate with internal teams (Contracts, Sales, Supply Chain), monitor KPIs, support contract and master data processes, and participate in cross-functional improvement initiatives. Requirements: Bachelor’s in Business, Supply Chain, or related field, or 5+ years customer service experience; proficiency in SAP, Oracle BI, Vistex, EDI; strong communication, problem-solving, and relationship management skills; ability to handle high-volume, fast-paced environment. Preferred: 2+ years in healthcare, pharma, medical devices, or OTC industries; relevant internships considered. High-Value: focus on supply chain, customer service, and operational support within the pharmaceutical and medical device sectors, with emphasis on managing customer and contract data, process improvement, and cross-team collaboration. WorkSetup: On-site in Indianola, PA, with no travel requirement.