Alopecia Areata Patient Navigator - Central

Role Summary

The Patient Navigator (PN) is a remote, full-time role within the U.S. Patient Engagement Team. The PN serves as a guide for individuals with AA and their caregivers, helping them understand the treatment landscape and access available resources. This field-based, community-facing position emphasizes patient education, support, and connection to local, regional and national community partners.

The PN is responsible for overseeing major programs, driving strategic initiatives, and working with cross-functional teams. The PN has advanced expertise in the patient journey, which may inform organizational direction through key insights that contribute to long-term business objectives. The PN adheres to compliance & regulatory standards and fosters innovation to advance patient engagement. The PN is also accountable for measurable outcomes and plays a key role in shaping patient engagement strategies and solutions within the SC organization.

The PN does not assist with reimbursement support for Pfizer AA treatments but appropriately triages patients to reimbursement resources as needed.

Responsibilities

• Patient Education and Support: Educate patients and caregivers about AA, treatment options, local and regional support offerings, and health and wellness resources. Provide ongoing education and disease state awareness throughout the patient journey.
• Patient Navigation: Assist patients in navigating care by connecting them to relevant resources within their communities and at Pfizer.
• Collaboration: Coordinate with Key Account Directors, management, and cross-functional partners to ensure patient goals and support objectives align with local market dynamics and patient journeys.
• Project Management: Set objectives, manage complex projects, and oversee ongoing activities within the Business Unit. Projects may include collaborations and partnerships with Healthcare Systems, HCPs/Educators, and Advocacy partners.
• Expertise and Knowledge Sharing: Serve as a subject matter expert, adapting and implementing strategic actions. Share knowledge across the organization and contribute to knowledge management initiatives.
• Innovation and Solutions: Develop solutions to complex problems, champion innovation, and implement new ideas, processes, or products. Make decisions that impact current and future Business Unit objectives.

Qualifications

• Required:
  • B.S. or B.A. degree required.
  • Minimum 7-10 years of pharmaceutical or related industry experience.
  • Demonstrated exceptional communication, listening, and presentation skills.
  • Proven ability to work in regulated environments and adhere to compliance guidelines.
  • Track record of broad collaboration with diverse clients and stakeholders.
  • Experience in responsible business practices and compassionate communication.
  • Familiarity with Pfizer and industry compliance guidelines for working with Medical and Access & Reimbursement colleagues.
  • Ability to deliver concise, meaningful presentations with integrity and empathy.
  • Strong attention to detail, organizational, and business skills.
  • Willingness to travel up to 50%, including weekends and evenings.
  • Valid US driver’s license and driving record in compliance with company standards. Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.
• Preferred:
  • Clinical background preferred (RN, APRN, NP, ARNP, ACSW, LCSW, MPH).
  • Knowledge of AA and patient/public advocacy.
  • Remote/field-based role; preferred to live in specified geography.
  • Bilingual proficiency in certain areas is preferred.

Skills

• Knowledge of AA and patient/public advocacy.
• Remote/field-based role familiarity; geographic preference.
• Strong communication, interpersonal, and collaboration skills.
• Motivational interviewing and patient-centered engagement techniques.

Education

• Not specified beyond the required degree in Qualifications.

Additional Requirements

• Travel up to 50%, including weekends and evenings.
• Valid US driver’s license and driving record in compliance with company standards.