Admin

Role: Scheduling Success Coordinator responsible for optimizing field service operations to enhance customer satisfaction, operational efficiency, and cost management within a designated geography. Responsibilities: lead scheduling efforts for onsite instrument installation, repair, and maintenance; coordinate with service engineers and partners; manage customer and internal stakeholder communications; ensure adherence to response time targets; maintain accurate scheduling records; drive continuous process improvements; oversee security clearance and airport badge procedures; utilize SAP CRM for service order management. Requirements: Bachelor's degree in a technical or engineering field or equivalent experience; 1+ years in customer service or project management; strong planning, negotiation, and organizational skills; solutions-oriented with proactive problem-solving abilities; capable of working autonomously and collaboratively in a fast-paced environment; excellent communication skills. High-Value: focus on field service optimization for Agilent instruments, with occasional travel; role involves security clearance and airport access coordination. Work Setup: full-time, remote option, with occasional travel, day shift.