Account Operations Manager (Central Region)

Role: Account Operations Manager focused on integrating and optimizing Adaptive's clonoSEQ assay in healthcare settings, particularly within hematologic disease and MRD testing. Responsibilities include managing institution-specific onboarding, designing diagnostic workflows, providing clinical and operational support, supporting EMR integration, and training clinical teams. The role involves cross-functional collaboration with sales, technical teams, and healthcare providers to ensure seamless testing adoption, workflow alignment, and stakeholder education. The manager also maintains customer relationships, analyzes operational metrics, and contributes to continuous process improvements. Qualifications: Bachelor's degree with 7+ years (or Master's with 5+ years) in healthcare operations, diagnostics, or biotech, with experience in hematologic diseases, EMR/EHR systems, and healthcare workflows. Strong communication, project management, and customer service skills are essential; prior experience in regulated healthcare product support is preferred. The position supports the Central Region, requiring 15-20% travel, and involves virtual work with standard US hours (CST). High-Value: Hematologic diseases, MRD testing, diagnostics, healthcare system integration, EMR support, customer training, and operational optimization in a clinical setting.