Account Operations Manager (Central Region)
Adaptive Biotechnologies Corp.
August 24, 2026
Remote friendly (United States)
United States
Operations
Position Overview
Account Operations Manager drives integration and utilization of Adaptive Biotechnologies’ clonoSEQ Assay into healthcare settings. Customer-facing role that designs diagnostic workflows, supports onboarding, provides training, enables EMR integration, and accelerates adoption. Supports the Central Region (hours align with CST).
Responsibilities
- Manage institution-specific onboarding; develop tailored diagnostic workflows.
- Lead virtual/in-person trainings for ordering personnel and go-live readiness.
- Apply knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines.
- Support internal/external stakeholders to align workflows with standards of care and institutional protocols.
- Collaborate with sales and customer operations to communicate effectively with clinicians.
- Partner with sales, field medical, reimbursement, digital health, and customer operations to execute account strategies.
- Support priority internal initiatives via customer engagement and feedback.
- Partner on EMR integration; help customers use embedded decision support; coordinate integrated workflow optimization.
- Build and maintain customer relationships; educate customers on new support offerings.
- Deliver timely insights on prospects/account health; analyze trends and monitor performance metrics.
- Train/mentor Account Operations team members.
Required
- Bachelor’s + 7 years or Master’s + 5 years in healthcare operations, customer service, account management, or diagnostics/biotech.
- Customer/patient focus; demonstrated HIPAA understanding.
- Familiarity with EMR/EHR, LIS platforms, and healthcare infrastructure.
- Experience with complex workflows in academic/community/IDN settings.
- Professional communication; teamwork/matrix influence.
- Attention to detail and strong data entry.
- Ability to manage multiple tasks.
Preferred
- 2–4 years in a customer-facing commercial role for a regulated healthcare product.
Working Conditions
- Travel 15–20%.
Compensation
- Salary range: $101,600–152,400; equity grant; bonus eligible.
Account Operations Manager drives integration and utilization of Adaptive Biotechnologies’ clonoSEQ Assay into healthcare settings. Customer-facing role that designs diagnostic workflows, supports onboarding, provides training, enables EMR integration, and accelerates adoption. Supports the Central Region (hours align with CST).
Responsibilities
- Manage institution-specific onboarding; develop tailored diagnostic workflows.
- Lead virtual/in-person trainings for ordering personnel and go-live readiness.
- Apply knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines.
- Support internal/external stakeholders to align workflows with standards of care and institutional protocols.
- Collaborate with sales and customer operations to communicate effectively with clinicians.
- Partner with sales, field medical, reimbursement, digital health, and customer operations to execute account strategies.
- Support priority internal initiatives via customer engagement and feedback.
- Partner on EMR integration; help customers use embedded decision support; coordinate integrated workflow optimization.
- Build and maintain customer relationships; educate customers on new support offerings.
- Deliver timely insights on prospects/account health; analyze trends and monitor performance metrics.
- Train/mentor Account Operations team members.
Required
- Bachelor’s + 7 years or Master’s + 5 years in healthcare operations, customer service, account management, or diagnostics/biotech.
- Customer/patient focus; demonstrated HIPAA understanding.
- Familiarity with EMR/EHR, LIS platforms, and healthcare infrastructure.
- Experience with complex workflows in academic/community/IDN settings.
- Professional communication; teamwork/matrix influence.
- Attention to detail and strong data entry.
- Ability to manage multiple tasks.
Preferred
- 2–4 years in a customer-facing commercial role for a regulated healthcare product.
Working Conditions
- Travel 15–20%.
Compensation
- Salary range: $101,600–152,400; equity grant; bonus eligible.