Account Manager - Rochester/Syracuse, NY - Johnson & Johnson MedTech, Robotics

Role Summary

Account Manager in Rochester/Syracuse, NY for Johnson & Johnson MedTech, Robotics. Responsible for end-to-end program development, clinical success, procedure sales, and driving utilization of Auris Surgical Robotics Technologies, including post-sales adoption and physician education.

Responsibilities

• Develop and execute quarterly business plans which achieve procedure sales and disposable sales revenue targets within the assigned geographical territory.
• Maintain a detailed, frequently updated and strategic business plan for the territory.
• Present realistic sales forecasts to sales management on a consistent basis.
• Collaborate with Field Sales Territory Manager counterparts to maximize Auris Health capital system and procedure sales.
• Lead product technical and clinical demonstrations to drive sales and adoption of Auris Surgical Robotics technologies.
• Execute referral education activities to increase procedure sales.
• Implement post-sales installation, implementation and adoption protocols with the sales and service teams.
• Support new customers in clinical adoption of Auris Surgical Robotics technologies.
• Work with customers to ensure clinical and economic goals are met and drive higher utilization.
• Maintain expert knowledge of all Auris Surgical Robotics products and stay ahead of industry trends.

Qualifications

• Required: bachelor’s degree and four years of relevant Operating Room sales experience (preferred).
• Required: ability to learn and communicate technical product and clinical knowledge to physicians and economic buyers.
• Required: ability to travel extensively up to 75%, including overnight travel within the territory.
• Required: ability to work in hospital/ASC settings and attend live patient cases as needed, wearing protective gear.
• Required: self-starter with autonomy, problem-solving skills, and ability to perform in high-pressure environments.
• Required: strong teamwork, receptiveness to feedback, and ability to operate in a matrix environment.
• Required: ability to articulate customer needs and feedback to the organization; highly organized with multi-tasking and prioritization skills.
• Required: strong communication with sales management and broader organization; ability to work in a regulated ISO 13485 and 21 CFR 820 environment.
• Preferred: additional experience in medical device sales or related field.

Education

• Bachelor’s degree (required as part of qualifications).

Skills

• Required Skills: technical product knowledge, clinical knowledge of disease states, effective communication with physicians and economic buyers, organizational skills, problem solving, collaboration.
• Preferred Skills: Brand Marketing, Business Behavior, Communication, Cross-Selling, Customer Centricity, Customer Effort Score, Goal Attainment, Hospital Operations, Innovation, Lead Generation, Market Research, Medicines and Device Development and Regulation, Problem Solving, Sales, Solutions Selling, Sustainable Procurement, Vendor Selection.

Additional Requirements

• Field-based sales territory role requiring a personal vehicle for travel and a valid driver’s license; monthly car allowance provided.
• Company-issued computer and cell phone provided and expensed monthly.
• Physical demands include talking, hearing, standing, walking, typing, lifting and handling lightweight equipment; travel up to 75% with frequent overnight stays.