The Access and Reimbursement Manager (ARM) role involves proactively educating accounts on access and reimbursement topics, serving as the key contact for support-related matters. The ARM is responsible for being the local market access expert on payer policy coverage, billing and coding, claims processing, reimbursement, and manufacturer support programs. They will analyze issues, communicate healthcare landscape changes, and partner with Novartis associates, maintaining expertise in the regional access landscape and understanding patient privacy laws.